FAQ

1. Where are orders shipped from?

Products may ship from domestic or international warehouses depending on inventory availability and logistics planning.

2. How long does processing take?

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

3. Are installation services included?

We do not provide installation services. Professional installation may be recommended for certain fixtures.

4. Are bulbs included with fixtures?

Product descriptions specify whether bulbs are included. Please review each listing carefully.

5. Can I change or cancel my order?

Orders may be modified within 12 hours of placement. Once processing begins, modifications cannot be guaranteed.

6. What if my item arrives damaged?

Please contact us within 7 days of delivery and provide clear photos of the product and packaging for review.

7. Do you guarantee compatibility with all electrical systems?

Customers are responsible for confirming compatibility with local electrical standards before installation.