Return Policy
We strive to maintain a clear and fair return process.
Return Period
Eligible items may be returned within 30 days of confirmed delivery.
Return Conditions
To qualify for return:
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Product must be unused
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All original packaging and components must be included
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Proof of purchase must be provided
Non-Returnable Items
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Final sale products
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Custom or special-order items
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Installed or altered fixtures
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Items damaged due to improper installation
Return Procedure
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Email service@brightassion.com
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Provide order number and reason for return
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Receive return instructions
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Ship the item using a trackable carrier
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Refunds are processed after inspection and may take 5–10 business days to appear in the original payment method.
Shipping fees are non-refundable unless the return results from our error.